Privacy Policy

VoIP Savvy respects your privacy and is committed to handling personal and business information responsibly. This Privacy Policy applies to information collected through our website, contact forms, demo requests, support communications, proposals, service discussions, and related communication solution activities.

1. Information We Collect

We may collect information that you provide directly when you contact us, request a demo, submit an inquiry, ask for support, communicate with our team, or use our services.

This may include:

• Name, company name, job title, and contact details
• Email address, phone number, and country or region
• Business communication requirements, project scope, and service requests
• Technical information needed for support, such as PBX type, SIP trunk details, hosting environment, CRM platform, integration requirements, and error reports
• Messages, files, screenshots, or technical details shared with us for troubleshooting or project evaluation

2. Website and Usage Information

When you visit our website, basic technical information may be collected automatically by hosting systems, analytics tools, security tools, or browser technologies. This may include IP address, browser type, device information, pages visited, referral source, approximate location, and interaction data.

3. How We Use Your Information

We use collected information to respond to inquiries, provide demos, prepare proposals, deliver services, support customers, troubleshoot systems, improve our website, and communicate about VoIP Savvy solutions.

We may use information for:

• Responding to contact forms, demo requests, and service inquiries
• Preparing quotations, proposals, technical recommendations, and project plans
• Providing open-source VoIP, IP PBX, contact center, CRM telephony, IVR, WebRTC, WhatsApp integration, DNCR integration, and support services
• Troubleshooting technical issues and improving system performance
• Managing customer communication, service delivery, support tickets, and follow-ups
• Improving our website content, user experience, and marketing communication
• Meeting legal, regulatory, accounting, or contractual obligations where applicable

4. Communication and Marketing

We may contact you by email, phone, WhatsApp, or other business communication channels in response to your inquiry, demo request, support case, or service discussion. We may also send relevant updates about our services, but you may ask us to stop non-essential marketing communication at any time.

5. Data Security

We use practical administrative, technical, and operational safeguards to help protect information. Depending on the deployment and service scope, systems may include security controls such as HTTPS, TLS/SRTP options, role-based access, backups, firewall rules, VPN access, controlled administration, and monitoring.

No website, server, network, or communication system can be guaranteed as completely secure. Customers are also responsible for protecting their own accounts, passwords, admin access, SIP credentials, API keys, server access, and internal user permissions.

6. Third-Party Services

Some VoIP Savvy services may involve third-party providers, including hosting providers, telecom operators, SIP carriers, CRM platforms, WhatsApp Business API providers, analytics tools, payment processors, email platforms, support tools, and external APIs. These third parties may process information according to their own policies and service terms.

7. Data Sharing

We do not sell personal data. We may share information only where necessary to deliver services, process customer requests, support technical implementation, comply with legal obligations, or work with trusted service providers involved in project delivery.

8. Call Recordings, Logs, and Communication Data

Some projects may include call recording, voice logging, contact center reporting, CRM telephony logs, WhatsApp integration, DNCR checks, or communication analytics. Ownership, access rights, retention settings, and usage of such data depend on the customer’s system configuration, approved scope, internal policy, and applicable laws.

9. Data Retention

We retain information for as long as needed to respond to inquiries, provide services, manage support, maintain business records, meet legal or accounting requirements, and handle ongoing customer relationships. Retention periods may vary depending on the type of information and the service context.

10. Your Rights

Depending on your location and applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, or withdrawal of consent for certain communications.

To request access, correction, or deletion, contact us at [email protected].

11. International Service Delivery

VoIP Savvy may support customers across Saudi Arabia, the GCC, Asia, Africa, and other regions. Depending on the project, information may be accessed or processed by authorized team members or service providers in different countries for implementation, support, or communication purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions may be posted on this page with a revised date. Continued use of our website or services after updates means you accept the revised Privacy Policy.

13. Contact Us

For questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: +966 572 434 266
• Address: 1st Floor, Building No. 4107, Al Imam Faisal bin Turki Street, 12744 Riyadh, Saudi Arabia