Open-Source Contact Center Platform
Contact Center Software Built for Real Call Operations
Manage inbound, outbound, and blended calling with IVR, dialer workflows, WebRTC softphones, CRM telephony, call recording, WhatsApp integration, and practical engineering support.
VoIP Savvy helps businesses build contact center systems around open-source VoIP, SIP, Asterisk, VICIdial-style workflows, and integrations your team can actually control.
A Contact Center Your Team Can Control
VoIP Savvy Contact Center gives your team the tools to manage customer calls, agent workflows, campaigns, queues, recordings, and reporting from a structured communication platform.
Instead of forcing your business into a rigid proprietary system, we focus on open standards, practical telecom engineering, and integrations that match your real operation.
The solution can be planned for inbound support teams, outbound sales teams, collections teams, appointment calling, customer service, and multi-branch operations.
What Your Contact Center Can Manage
- Inbound, outbound, and blended calling
- Agent queues, campaigns, dispositions, and call outcomes
- IVR menus, call routing, and business-hour rules
- Call monitoring, recording, dashboards, and reports
- CRM telephony, click-to-call, and customer screen popups
- WhatsApp, WebRTC, voice logger, and DNCR workflow integrations
Why Businesses Choose VoIP Savvy Contact Center
The goal is not just to answer calls. It is to control the full customer communication workflow.
Agent-Friendly Workflows
Help agents handle calls with queues, scripts, dispositions, customer context, recordings, and follow-up actions.
Supervisor Visibility
Track agent status, queue activity, call outcomes, campaign progress, recordings, and live operational reports.
No Vendor Lock-In
Build around open-source VoIP, SIP, Asterisk, and WebRTC so your system stays flexible and integration-ready.
Core Contact Center Features
Configure the features your team needs for inbound support, outbound campaigns, blended operations, monitoring, and reporting.
Inbound & Queue Handling
- ACD queues and skill-based routing
- Multi-level IVR and self-service flows
- Business-hour and holiday routing
- Call transfer, hold, park, and escalation
- Voicemail and missed-call workflows
- Queue announcements and callback options
Outbound & Dialer Tools
- Preview, progressive, power, and predictive dialing options
- Campaign and lead list management
- Dispositions and call outcomes
- Callback scheduling and follow-up rules
- Manual DNC and DNCR workflow options
- Outbound route and SIP trunk planning
Monitoring & Reporting
- Live agent and queue status
- Supervisor monitoring and whisper/barge options
- Call recordings and quality review
- Campaign performance reports
- CDR, agent, queue, and disposition reports
- Export and dashboard options
Agent and Supervisor Tools
Give agents a clear screen to work from and supervisors the visibility they need to manage the floor.
Agent Status
Track login, pause, wrap-up, idle, busy, and call states.
WebRTC Softphone
Let agents make and receive calls from a browser-based interface.
Dispositions
Capture outcomes, notes, callbacks, and next steps after each call.
Live Monitoring
Monitor, coach, whisper, and review calls based on supervisor permissions.
Integrate Your Contact Center With Business Tools
Connect calling workflows with customer records, messaging channels, reporting, and compliance-related processes.
CRM Telephony
Call popups, click-to-call, activity logging, customer history, and follow-up tracking.
WhatsApp Workflows
Connect WhatsApp messaging with sales, support, and contact center workflows.
DNCR / DNC Workflows
Support number scrubbing, restricted list checks, and outbound call blocking workflows.
Voice Logger
Record, search, review, and manage calls based on approved retention policies.
Cloud, On-Premise or Hybrid Contact Center
Deployment depends on agent count, call flow complexity, SIP trunk readiness, CRM integration, network quality, and customer environment.
Cloud Contact Center
Suitable for businesses that want centralized access, easier remote agent support, and lower on-site infrastructure.
- Remote and branch agent access
- WebRTC and softphone options
- SIP trunk integration
- Centralized reporting
On-Premise Contact Center
Suitable for companies that need local infrastructure control, internal network dependency, or specific routing/security preferences.
- Local server deployment
- PRI, SIP, GSM, and gateway options
- Controlled internal network
- Custom call flow logic
Hybrid Contact Center
Suitable for businesses that need mixed local control, remote access, backup routing, and branch connectivity.
- Cloud and local platform design
- Multi-site agent connectivity
- Backup routing planning
- Flexible migration path
Built for Communication-Heavy Teams
VoIP Savvy Contact Center is suitable for teams that depend on structured calling, customer follow-up, campaign handling, and service communication.
Security, Support and Implementation Planning
A contact center needs correct dialer setup, SIP routing, recording rules, agent permissions, reports, integrations, and operational handover.
VoIP Savvy can support deployment, migration, troubleshooting, integration, documentation, and SLA-based technical support based on the selected project and support scope.
Planning Can Include
- SIP trunk, dialer, and route configuration
- Agent roles, permissions, and access control
- Recording, reporting, and retention planning
- TLS/SRTP and secure SIP options where supported
- CRM, WhatsApp, WebRTC, and API integrations
- Training, documentation, and support handover
Ready to Build a Better Contact Center?
Talk to VoIP Savvy about inbound support, outbound campaigns, dialer workflows, CRM telephony, WhatsApp integration, WebRTC, DNCR workflows, and open-source contact center support.