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Frequently Asked Questions

Find answers about VoIP Savvy’s open-source VoIP solutions, IP PBX systems, contact center platforms, Asterisk support, SIP trunking, CRM integrations, UAE DNCR workflows, and technical support services.

What is VoIP Savvy?

VoIP Savvy is an open-source VoIP and business communication company providing IP PBX, contact center platforms, IVR, CRM telephony, voice logging, WebRTC, and integration solutions. We help businesses across Saudi Arabia, the Middle East, Africa, and Asia build flexible communication systems without vendor lock-in.

Is VoIP Savvy based in Saudi Arabia?

Yes. VoIP Savvy has a presence in Riyadh, Saudi Arabia, with technical delivery support from India and regional project experience across the GCC, Middle East, Africa, and Asia.

Do you support open-source VoIP platforms like Asterisk and FreePBX?

Yes. Open-source telephony is one of our core strengths. We work with Asterisk-based deployments and support platforms such as:

  • Asterisk
  • FreePBX
  • Issabel
  • VICIdial
  • GoAutoDial
  • FusionPBX
  • OpenSIPS
  • Kamailio

Our team can assist with dialplans, SIP trunking, call flows, clustering, WebRTC, security hardening, troubleshooting, and performance improvement.

What makes VoIP Savvy different from traditional telecom providers?

VoIP Savvy focuses on open-source communication systems that give businesses more flexibility and control. Instead of locking clients into expensive proprietary PBX licenses, we support cloud, on-premise, and hybrid deployments with SIP trunking, BYOC, CRM integration, call recording, IVR, contact center tools, and engineer-led support.

What countries or regions does VoIP Savvy serve?

We support clients across Saudi Arabia, UAE, Qatar, Oman, Kuwait, Bahrain, India, Sri Lanka, Nepal, Nigeria, Kenya, Ghana, Côte d’Ivoire, Rwanda, Morocco, Burkina Faso, South Africa, and other markets in the Middle East, Asia, and Africa. Our solutions can support multilingual users, Arabic IVR flows, and regional deployment needs.

Can I integrate VoIP Savvy with my existing CRM or ERP?

Yes. We integrate VoIP systems with platforms such as Salesforce, Zoho, Vtiger, HubSpot, Odoo, SAP, Oracle, Opera PMS, Fidelio, and other business applications.

Integration features can include:

  • Click-to-call
  • Call popups
  • Call logging
  • Call recordings
  • Ticketing
  • Workflow automation
  • Reporting
Do you provide support for existing FreePBX, VICIdial, or Asterisk systems?

Yes. VoIP Savvy can support existing Asterisk, FreePBX, VICIdial, GoAutoDial, Issabel, FusionPBX, OpenSIPS, and Kamailio deployments, even if we did not originally install them.

Support can include:

  • Troubleshooting
  • SIP trunk setup
  • Dialplan changes
  • VICIdial campaign configuration
  • FreePBX routing and module support
  • Security hardening
  • Call routing and DID mapping
  • Reporting and recording checks
  • Backup and performance review
What kind of support do you provide for open-source call center platforms?

We provide SLA-based remote support for open-source call center platforms such as VICIdial, GoAutoDial, Issabel, and Elastix.

Support can include installation, campaign setup, agent and supervisor settings, SIP trunk configuration, carrier routing, call recordings, reporting checks, clustering, performance review, troubleshooting, and emergency support.

Do you provide SIP trunking and BYOC compatibility?

Yes. VoIP Savvy supports SIP trunking and BYOC, Bring Your Own Carrier, for compatible PBX and contact center systems.

We can help with:

  • Multi-carrier SIP trunking
  • Inbound DID routing
  • Outbound call routing
  • Failover routing
  • Codec configuration
  • Caller ID setup
  • Firewall and NAT settings
  • Carrier-level troubleshooting
Do you support STC SIP trunk integration in Saudi Arabia?

Yes. VoIP Savvy can support STC SIP trunk integration for IP PBX, cloud PBX, on-premise PBX, and contact center systems in Saudi Arabia.

We can assist with:

  • SIP trunk configuration
  • Inbound and outbound routing
  • DID mapping
  • Codec settings
  • Caller ID setup
  • Failover routing
  • Firewall rules
  • Call testing

We can also integrate STC SIP trunks with Asterisk, FreePBX, VICIdial, and other SIP-based PBX or contact center platforms, depending on the customer’s network setup and STC trunk details.

Is cloud PBX legal in Saudi Arabia and the UAE?

Cloud PBX and VoIP deployments must be planned according to local telecom regulations, approved service providers, SIP trunk arrangements, hosting requirements, and the customer’s business use case.

In Saudi Arabia, VoIP Savvy can deploy cloud PBX solutions with servers hosted within Saudi Arabia and integrate them with approved SIP trunk providers such as STC, based on the customer’s telecom setup.

In the UAE, VoIP services are regulated, so deployments should be aligned with licensed telecom providers, approved routing models, and applicable requirements. VoIP Savvy can support UAE-focused deployments, including DNCR API integration, third-party PBX integration, and compliance-focused call routing workflows.

Can VoIP Savvy host cloud PBX servers inside Saudi Arabia?

Yes. For Saudi customers, VoIP Savvy can provide cloud PBX deployments with servers hosted within Saudi Arabia. This can help businesses meet local hosting preferences, improve regional latency, and align the deployment with local telecom and business requirements.

Saudi-hosted deployments can support IP PBX, IVR, call recording, CRM telephony, contact center features, SIP trunk integration, and multi-branch communication.

Do you support UAE DNCR workflows for outbound calling?

Yes. VoIP Savvy supports UAE DNCR-aligned workflows for outbound calling and contact center operations.

Our solutions can support:

  • Manual Do Not Call list upload
  • Internal blacklist management
  • Number scrubbing before dialing
  • Call blocking rules for restricted numbers
  • DNCR status checks before outbound calls

We also support Etisalat / e& DNCR API integration for automated Do Not Call checks before outbound calls are placed.

Do you provide UAE DNCR API integration with Etisalat / e&?

Yes. VoIP Savvy can support Etisalat / e& DNCR API integration for outbound call screening workflows. The integration can be designed to check numbers before dialing, block restricted numbers, log API responses, and support review of DNCR check activity.

The final workflow depends on the PBX, dialer, contact center platform, API access, routing method, and customer approval process.

Can DNCR checking work with third-party PBX or dialer systems?

Yes. VoIP Savvy can integrate DNCR checking with third-party PBX, dialer, and contact center systems depending on the call flow, API access, routing method, and platform capability. This may include Asterisk, VICIdial, FreePBX, custom dialers, and other SIP-based systems.

The integration can be designed to check numbers before dialing, block restricted numbers, log API responses, and maintain records for operational review.

Can we manually upload Do Not Call numbers into the system?

Yes. For businesses that maintain their own internal Do Not Call lists, VoIP Savvy solutions can support manual upload or management of restricted numbers. The system can compare outbound numbers against the uploaded list and block or flag calls before agents dial.

This is useful for companies that need a simple DNC control process without full API automation.

Can VoIP Savvy replace our existing PBX system?

Yes. VoIP Savvy can help replace legacy PBX systems with cloud, on-premise, or hybrid IP PBX solutions.

Before migration, we review your current:

  • Extensions
  • SIP trunks
  • Call flows
  • IVR menus
  • Routing rules
  • Users and departments
  • Recording needs
  • CRM or ERP integrations

We can also support phased migration if your business wants to keep part of the existing setup during transition.

Do you support call recording and voice logger solutions?

Yes. VoIP Savvy provides call recording and voice logger solutions for quality monitoring, training, dispute handling, compliance workflows, and internal review. Recordings can be stored, searched, filtered, and linked with CRM or contact center activity where required.

Can VoIP Savvy integrate WhatsApp with CRM or contact center workflows?

Yes. We support WhatsApp integration with CRM and contact center workflows.

Integration can support:

  • Customer messaging
  • Agent handling
  • Auto-replies
  • Chatbot workflows
  • Conversation tracking
  • Follow-up management
  • CRM activity logging

Integration scope depends on the WhatsApp Business API provider, CRM platform, and required workflow.

Do you offer cloud, on-premise, and hybrid deployment?

Yes. VoIP Savvy supports cloud, on-premise, and hybrid deployment models. The right option depends on your business size, security requirements, SIP trunk setup, internet connectivity, branch locations, recording needs, integration requirements, and local hosting preferences.

How secure is your VoIP infrastructure?

Security depends on the deployment model, but VoIP Savvy can configure systems with practical security controls.

Security measures can include:

  • TLS/SRTP
  • HTTPS
  • Firewall rules
  • ACLs
  • Role-based access
  • Backup routines
  • System monitoring
  • Secure SIP trunking
  • Privacy-aware call recording policies

Compliance-focused configurations can also be planned based on customer requirements and hosting setup.

How quickly can I go live with VoIP Savvy?

Simple cloud deployments can often go live within a few business days, depending on users, SIP trunk readiness, IVR requirements, and access availability. On-premise, hybrid, contact center, and CRM integration projects may take longer based on scope and testing requirements.

How do I become a VoIP Savvy channel partner or reseller?

You can apply through our Partner Program page. We work with resellers, system integrators, telecom providers, ISP partners, MSPs, and referral partners. Partner support can include product training, proposal support, demos, implementation backup, and technical assistance.

What industries do you serve?

We work with call centers, BPOs, telecom operators, healthcare providers, schools, universities, retail companies, hotels, real estate companies, financial services, government-linked organizations, and multi-branch businesses that need reliable voice, contact center, CRM telephony, and support solutions.

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